Altais complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Altais does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex (including pregnancy, sexual orientation, and gender identity).
Altais:
- Provides free aids and services to people with disabilities to communicate effectively with us, such as:
- Qualified sign language interpreters
- Written information in other formats (large print, audio, accessible electronic formats, other formats)
- Provides free language services to people whose primary language is not English, such as:
- Qualified interpreters
- Information written in other languages
In compliance with the Americans with Disabilities Act (ADA), qualified interpreters and other auxiliary aids and services are available free of charge to people who are deaf or hard of hearing.
For more information about the Americans with Disabilities Act (ADA), call the Department of Justice’s toll-free, ADA Information Line at 1-800-514-0301 (voice), 1-800-514-0380 (TTY), or visit the ADA Home Page at www.ada.gov
To access language or LEP (Limited English Proficiency) services at no cost to you, call the number on your insurance ID card or call: insert appropriate Altais Customer Service number(s) & LAP information (see altais web compliance updates)
You can file a grievance in person or by phone. If you need help filing a grievance, Altais Customer Relations Department is available to help you. You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf or by mail or phone at:
U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
800‐368‐1019, 800‐537‐7697 (TDD/TTY)
Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html
Title 16 of California Code of Regulations (CCR) Section 1355.4
NOTICE TO PATIENTS
Medical Doctors are licensed and regulated by the Medical Board of California. To check up on a license or to file a complaint go to www.mbc.ca.gov email: licensecheck@mbc.ca.gov or call: 800-633-2322
If you need these services, contact Customer Service.
If you believe that Altais has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with:
Customer Service
Attention: Customer Service
Altais
PO Box 72710
Oakland, CA 94612-8910
Toll Free: 1-800-225-5637
Local: 415-972-6002
TTY: 1-800-735-2929
If you believe that AMG has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex (including pregnancy, sexual orientation, and gender identity), you can file a grievance with the Section 1557 Coordinator.
By Mail:
Attention: Section 1557 Coordinator, Compliance Department
Altais
PO Box 72710
Oakland, CA 94612-8910
By Phone:
(415) 972-4268
By Email:
Compliance@altais.com
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:
U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
1-800-368-1019, 800-537-7697 (TDD)
Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html
Download the Altais Nondiscrimination Notice (PDF)
